Files Not Being Saved

Some types of software such as virus-checkers, or indexers such as Spotlight on the Mac, are designed to examine newly-created files. Sometimes these programs seize the files that our software creates before our software is done with the file, and that causes a problem.

This type of software will almost always have settings where you can tell it to leave certain folders alone. For example, in the Spotlight control panel, you will find a “Privacy” tab where you can add folders. Look in your software’s settings where you can enter such “exemptions”.

In the most-recent versions of most of our software, you will find an “Open App Data Folder” command on the “Help” menu. That’s where the program will create most of its files, so add that folder as an exemption. (On the Mac, this is the same folder as where you have the program installed.)

In older versions of our Windows programs, most of the files are created in the same folder where the program is installed.

Many of our programs also allow you to assign folders where various files are created. So, if you have assigned folders beyond what the program uses as its defaults, each of your folders must also be exempted.