Support

In addition to the topics discussed here, please see our Usenet Newsgroups Downloading Guide.

Support Topics:

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The support email address is: support2@techsono.com

26 Responses to “Support”

  1. Tom Engelen says:

    I lost my registration code for SuperNzb.

    I purchased it on

    2010-08-30 – SuperNZB_For_Windows

    Can you help?

    Thanks!

    Tom Engelen

  2. admin says:

    Tom,

    I just sent it, so it should be in your email box.

    Matt

  3. Anthony Rose says:

    More feedback. SVF files. I now use these often. The reason is if you close/quit Unision, 99% of the time, it will corrupt the files in transfer, and these files are not repaired by par2.

    I would love to be able to right click .sfv and say open with NZB. But alas, .sfv is not a registered extension for the program and wont let me.

    I would love to be able to open these files without having to open Supernzb first.

  4. Donna Jordan says:

    Why has no one answered my question about my registration key?

  5. admin says:

    Donna Jordan,

    A response was sent to your email address yesterday. Please check the spam folder in your email program.

    Admin

  6. Robin Ziegler says:

    Hello, I am using supernzb on a mac pro.
    when files are decoded supernzb only uses one core of the processor. so decoding takes a lot of time. will supernzb be able to use multi cores for decoding the files in the near future?
    thank you for the answer.

  7. admin says:

    Robin,

    We have it on the list of new features, but since the compiler doesn’t support multiple cores (yet), it wouldn’t be easy. So, I can’t make any promises.

    Admin

  8. Robert S. says:

    used the previous software to ver. 4.0.6 flawlessly for years, just upgraded to 4.0.6 and every time I try to download I get this message:

    “An exception of class Nil Object was not handled.
    The application must shut down.”

    any ideas?
    thanks
    Bob

  9. admin says:

    Robert,

    The error is probably being caused by some damage to your NewzScape.sdb database file. That could happen due to a bad spot on your hard disk, a system crash, etc. You might be able to fix it by going onto NewzScape’s “File” menu, and then to the “Compact Database File” command. That re-writes the entire database file, so give it a try.

    Admin

  10. Tim says:

    Hi, same problem as Robert on my mac book. 4.0.6 seems really unstable.

    Also i got an error message on the par files “RAR can’t be extracted because no longer supported on Intel mac”

    Where can i find that NewzScape.sdb file menu? I cannot find a program called like that.

    Thank you in advance.

  11. Tim says:

    I found newzScape, but since i don’t use that (not installed on my mac) it can not have to do with the Nil Object exeption…

    any other ideas?

  12. admin says:

    Tim,

    There are now two different versions of SuperNZB for Mac OS X. One for older PowerPC Macs, and one for the newer Intel-based Macs. It sounds like you have the PPC version on an Intel Mac. If that is the case, go here and download the newer version:

    http://www.techsono.com/supernzb/index.html

    If you install into a new folder, the “nil object” error should go away.

    Admin

  13. Dan Adams says:

    I have a copy of pixnews2000, which I registered years ago and now need the information to reactivate since my hard drive went down and I had to reformat which whiped out my registration information. I reloadec pixnews, but it stops after ten downloads and says I am not registered. Can you help me out??

    Thanks

    Dan Adams, Cameron, WI

  14. admin says:

    Dan,

    OK, I sent your key. Please check your email.

    Admin

  15. v kleiza says:

    I have an rar file for which I have 99 out of 100 parts. How do I manually combine the parts to get an imperfect rar file that par can fix?

  16. admin says:

    v kleiza,

    If you are using SuperNZB, you can select the RAR file on the Queue window, and then go onto to the “Commands” menu, and then to “Force File Decode”.

    If you aren’t using SuperNZB, you can use our free NewzToolz program. Click the “Glue Files Together” button on the main window.

    Admin

  17. Mark says:

    I have been using NOMP for a few years and just converted to SuperNZB. Is there an option to automatically Hold all par files other than the main PAR2 file? ie: automatically put them in the Hold window?

  18. admin says:

    Mark,

    Sorry, no there isn’t. Though we do have it on the list of requested features.

    Admin

  19. Robert Pena says:

    How do I use the SuperNZB to open an NZB file?

  20. admin says:

    Robert,

    When the program stars up, click the “NZB” button. Then click the “Import” button on the “Queue” window.

    Admin

  21. John says:

    Dear Sir / Madam,

    What should I put in my server setting? What is Techsono’s news servers settings?

  22. admin says:

    John,

    We don’t operate a Usenet server. They are far more expensive to operate than a mere website. But there are plenty of Usenet services available. Please see this page:

    http://www.techsono.com/usenet/newsgroup-service

    Admin

  23. Joseph Gaspard says:

    I lost my registration code for SuperNzb.

  24. george says:

    how do i get more recovery blocks

  25. admin says:

    Joseph,

    It should be in your email box right now.

    Admin

  26. admin says:

    George,

    Look for more PAR files. You might also get such an error message if you don’t have all the RARs. If you do have all the RARs and PARs, then you might have a bad set of files, which happens from time-to-time. These files are created by people, who sometimes make mistakes.

    Admin

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